Accion MFB
(234) 1 271-9325

Job Details
Job Responsibilities
  • Facilitates selection and recruitment of Agents in assigned area of operation
  • Liquidity management ? making sure the Agents meet clients? cash requirements and that all cash is banked on time
  • Monitor Agents compliance to ACCION operational policies and procedures to minimize potential fraud risks.
  • Manage the needs of 3rd party agent and customer recruiters & ease Admin bottlenecks
  • Train Agents on how to use the implemented system (using his/her own handset)
  • Distribute all branding and marketing collateral issues for assigned Agents
  • Assist with promotional events at Agent level as and when organized by the bank
  • Monitoring & coaching Agents on customer service excellence
  • Handling complains (from both Agents & customers)
  • Resolving and / relaying any technology challenges to immediate reports
  • Ensure targets on account opening and client usage of agent are met
  • Ensure that 17% of branch customers are served by the agents
  • Any other duties as assigned by the HBO and branch management
Qualification & Experiences
  • Minimum of OND or Related Qualification in Banking and Finance, Business Studies, Accounting or related discipline
  • 3 years of experience in a financial institution, selling financial services to the mass market. Ability to write reports, present data & enunciate clearly
Key Performance
  • Intense Passion for Sales and Technology
  • Ability to monitor any Agent-related development in assigned area and present feedback to management
  • Hardworking and being comfortable with outdoor activities
  • Good writing and presentation skills
  • Good communication, analytical and interpersonal skills
  • Computer literacy, including PowerPoint presentation ability
  • Good Account Relationship Management skills
Required Knowledge
  • Possession of experience in Banking, and a thorough understanding of Microfinance Banking and accounting practices

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Elizade Plaza, 322A Ikorodu Road, Lagos, Nigeria
(234) 1 271-9325
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