What are the requirements for downloading the app

To download the mobile app, your mobile device must have an operating system that supports application downloads and a data services plan.

What do I do if I already have an account with Accion?

There is no need to open another account. Click on â??registerâ?? to register your device and account on the mobile app. Be sure to turn on your mobile device and make sure it's ready to receive text messages. information.

During registration, a text message with a unique One Time Password (OTP) code is sent to verify your phone number. This code associates your mobile device with your account. To complete registration, enter the OTP that you are sent. This verification successfully registers your device in our system.

When I attempt to download the mobile app, nothing happens â?? what should I do?

Every mobile device and network is different, so you may not be able to download Accion MFB's mobile app to your phone. If you're having trouble, contact your mobile service carrier to make sure your phone supports app downloads.

How do I receive a new OTP code?

Your OTP code is sent automatically once you confirm your Nuban Account Number and Phone number tied to your account. This expires 1 hour after we send it to you.

However, you can always request a new OTP code during registration by clicking on â??Resend OTPâ??. Be sure to have completed the prior instructions before requesting another OTP code.

Are there fees attached to using the mobile banking service?

No. Accion MFB doesn't charge fees to access or use mobile banking. Contact your mobile phone carrier, as data rates may apply when accessing the internet from your mobile device.

Which of my accounts can I access via mobile banking?

You can access any checking, savings or loan accounts that are associated to the phone number provided during registration.

How current is displayed account and transaction information?

When viewing your account balance, the current available balance will display. When viewing transaction history, the most recently posted transactions will display.

Can I add access for more than one mobile device?

No. For security reasons, only one device can register for the mobile banking app.

Can I register multiple users to the same mobile device?

No. For security reasons, only one user can register per device.

What should I do if my mobile device is lost or stolen?

Download the app on your new device. At login, you will be prompted to link the current device to the app. Click yes and an OTP will be sent to the phone which will enable you link the device

Which mobile service carriers support Accion MFBâ??s mobile banking?

The Mobile Banking App is supported by all service carriers.

Can I use my iPad or other tablet or notebook to access mobile banking?

Yes, the mobile banking app can be accessed on iPad or other tablet or notebook. It cannot be accessed if the mobile banking app is already tied to a previous device.